Privacy Policy

Information We Collect

Depending on how you interact with our website and services, we may collect information in several ways.

Information You Provide to Us

When you request a consultation, request a demonstration, contact us, or otherwise submit information to DDS, we may collect information you voluntarily provide, such as:

• Your name
• Business or organization name
• Job title or role
• Email address
• Telephone number
• Information about your organization, project, or technology needs
• Information included in messages, forms, or other communications you send to us

The specific information collected depends on the form or service you use.

Website and Interaction Information

Our website may collect information about how visitors interact with particular pages and content. This information may include:

• The page or URL visited
• Referring URL
• Links or calls-to-action clicked
• Scroll depth
• Time actively spent on a page
• Page exit activity
• Video interactions, such as starting, pausing, resuming, or completing a video
• Video viewing progress
• Other interaction or engagement information associated with a website visit

We may associate certain website visits with a unique landing or visit identifier when a visitor arrives through a link containing a tracking identifier.

Technical Information

When you access our website, we or service providers involved in delivering the website may also receive technical information ordinarily transmitted by browsers and internet-connected devices, such as browser, device, network, IP address, and request information.

How We Use Information

DDS may use information collected through our website to:

• Respond to inquiries and requests
• Provide requested demonstrations, consultations, or information
• Communicate about DDS products and services
• Understand how visitors use and engage with our website
• Measure the effectiveness of pages, campaigns, and website content
• Improve website usability, content, services, and customer experience
• Analyze engagement with videos and calls-to-action
• Maintain, secure, troubleshoot, and operate our website and related systems
• Maintain business records
• Comply with applicable legal obligations
• Protect DDS, our customers, users, and others from misuse, fraud, or security threats

Landing Page and Engagement Tracking

Certain DDS landing pages use engagement tracking technology to help us understand how visitors interact with our content.

When a visitor reaches a supported landing page through a URL containing a DDS or SaferSends tracking identifier, the website may establish a visit identifier for that browsing session.

The page may then record engagement events such as:

• Consultation or demo-request clicks
• Other link or button interactions
• Scroll milestones
• Active time on the page
• Page exit information
• Embedded video activity and viewing progress

The landing-page tracking code may use browser session storage to maintain a visit identifier during the browsing session. Session storage is generally scoped to the applicable browser tab or session and is different from a traditional persistent cookie.

We use this information to understand engagement with DDS content, improve our communications and website experience, and evaluate the effectiveness of our outreach and marketing activities.

Cookies, Session Storage, and Similar Technologies

DDS and third parties providing functionality through our website may use cookies, browser storage, pixels, scripts, or similar technologies where applicable.

For example, certain DDS landing pages use browser session storage to store a visit token associated with the current session.

Third-party services embedded in or linked from our website may use their own cookies or similar technologies. Those technologies are governed by the privacy practices of the applicable third party.

Your browser may provide controls that allow you to delete or restrict cookies and other stored website information. Disabling certain technologies may affect the operation or functionality of some website features.

Embedded YouTube Videos

Our website may include videos embedded from YouTube, a service provided by Google.

When you load or interact with an embedded YouTube video, information may be transmitted to YouTube or Google in accordance with their applicable terms and privacy policies.

Depending on your browser settings, account status, and Google's configuration, Google may use cookies or similar technologies in connection with embedded video functionality.

DDS may separately record video engagement information, such as whether a video was started, paused, resumed, completed, or viewed to particular progress milestones.

Consultation and Demo Requests

Our website contains links that allow visitors to request a DDS consultation or product demonstration.

When you follow one of these links, you may be directed to a separate DDS marketing or lead-request page.

Information you voluntarily submit through such a form may be used to:

• Respond to your request
• Contact you regarding the products or services in which you expressed interest
• Arrange a consultation or demonstration
• Provide relevant product, service, or business information
• Maintain records of our communications and business relationship

How We Disclose Information

DDS may disclose information when reasonably necessary to operate our business and provide our services, including to vendors or service providers that perform functions on our behalf, such as:

• Website hosting
• Technology infrastructure
• Communications
• Analytics
• Marketing systems
• Video hosting
• Security services
• Related business and technology services

We may also disclose information:

• When required by law, regulation, legal process, or governmental request
• To protect the rights, property, security, or safety of DDS, our customers, users, or others
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
• With your direction or consent

Third-party services may independently collect information when you interact with their services. Their handling of that information is governed by their own privacy policies and terms.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to inquiries, maintaining appropriate business and transaction records, resolving disputes, protecting our systems, and satisfying legal, regulatory, accounting, or reporting requirements.

Retention periods may vary depending on the type of information, the reason it was collected, our operational requirements, and applicable law.

Browser session information stored through session storage may be removed when the applicable browser session or tab ends, subject to the behavior and settings of the visitor's browser.

Information transmitted to DDS systems may be retained separately in accordance with our applicable retention practices.

Data Security

DDS uses reasonable administrative, technical, and organizational measures designed to protect information under our control against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through or stored in connection with our website.

Your Privacy Choices and Rights

Depending on where you live and the laws applicable to your information, you may have rights concerning your personal information.

These may include rights to request:

• Access to certain personal information
• Correction of certain personal information
• Deletion of certain personal information
• Other privacy choices provided by applicable law

We may need to verify your identity before processing certain privacy requests. Some requests may also be subject to exceptions or limitations permitted by law.

To submit a privacy-related request, please contact DDS using the information below.

Third-Party Websites and Services

Our website may contain links to third-party websites or services.

DDS does not control the privacy, security, or data-handling practices of independent third parties.

When you leave our website or interact with a third-party service, we encourage you to review that organization's privacy policy before providing personal information.

Children's Privacy

Our website and business services are intended for organizations and business or governmental users and are not directed to children.

We do not knowingly use this website to solicit personal information from children.

If we learn that personal information from a child has been collected in circumstances where applicable law requires its deletion, we will take appropriate steps to address the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, technologies, business practices, services, or legal requirements.

When we update this Privacy Policy, we will revise the Effective Date shown at the top of the policy.

We encourage visitors to review this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information associated with your interactions with DDS, please contact us.